PRIVACY POLICY
This Privacy Policy is effective
as of January 1, 2021.
Alliance Franchise Brands LLC
(“AFB”) and its affiliates, subsidiaries and designees have developed this
privacy policy (“Privacy Policy”) to explain our practices regarding the
collection, use, maintenance, protection, disposal and disclosure of information
we may obtain from users of our Internet websites located at www.alliancefranchisebrands.com,
www.allegra.dataleadsonline.com,
www.allegrafranchise.com,
www.allegramarketingprint.com,
www.americanspeedy.com,
www.image360.ca,
www.image360.com,
www.Image360franchise.com,
www.instyprints.com,
www.signsbytomorrow.com,
www.signsnow.com,
www.trueinstall.com and the related or linked
websites of our Centers (as defined in the Terms of Use Agreement)
(collectively, the “AFB Sites”) and to comply with applicable laws, rules and
regulations. In this Privacy Policy, AFB or such affiliates, subsidiaries or
designees are referred to collectively as “we,” “us,” or “our.” We believe that
our practices allow us to provide great offers to you, without unnecessary use
or disclosure of your information. Please read this Privacy Policy carefully to
understand our policies and practices regarding your information and how we
will treat it. If you do not agree with our policies, your choice is not to use
or access the AFB Sites. By accessing the AFB Sites you agree to this Privacy
Policy.
Definitions:
“Cookies”
or “Browser Cookies “are data files that are placed on your device or
computer and often include an anonymous
unique identifier. You can instruct
your browser to refuse all Cookies or to indicate when a Cookie is being sent.
However, if you do not accept Cookies, you may not be able to use some portions
of the AFB Sites.
“Data”,
where used in this Privacy Policy, includes Personal Information and
Organizational Data.
“Log Files” track actions occurring on the AFB Sites and collect data, including your IP address,
browser type, Internet Service Provider, referring/exit pages, and
date/time stamps.
“Organizational
Data” means all non-public information about your business, affairs,
customers, suppliers, plans, intentions, market opportunities, operations,
processes, product information, including, without limitation, Personal
Information received by or through the AFB Sites during the course of our
business relationship.
“Non-Personal
Information” is defined in Section B below.
“Personal
Information” means any information that identifies, relates to, describes,
is reasonably capable of being associated with, or could reasonably be linked,
directly or indirectly, with a particular consumer or household.
Information About you and How We Collect It
We collect
several types of information from and about users of the AFB Sites, including:
A.
Personal Information:
·
Personal Information might
include: (a) contact
information (e.g., name, address, phone number,
date of birth and email address); (b) credit card information (e.g. credit card
number); (c)
information
regarding your preferences related to us or an AFB Site; (d) information
regarding how you became aware of the AFB Sites; (e) business statistics;
and/or (f) other personal or business data you provide to us. Personal
Information also includes information about your activities, such as Log Files, information about your activity
within an AFB Site, and demographic
information, gender, geographic area, and preferences, internet connection, the
equipment you use to access our AFB Sites and usage details including IP
Address, browser version, system type, page hits, number of visits, web pages viewed
and the length of visits
to the AFB Sites when any of this information is linked to
Personal Information that identifies , relates to, describes, is reasonably capable
of being associated with, or could reasonably be linked, directly
or indirectly, with you or
your household.
B. Non-Personal Information
·
Non-Personal Information is about you but individually does not
identify you, such as publicly available information.
Publicly
available” means information that is lawfully made available from federal,
state, or local government records.
·
Non-Personal Information is information that we collect about a
group or category of products, services, or users that is not personally identifiable or from which individual identities are removed or aggregated.
C. Organizational Data
·
As defined above.
Information You Provide to Us
We collect this information:
·
Directly from you when you purchase products
or services on the AFB Sites, provide
feedback on our products or
services, request any offer or coupon made available on the AFB Sites, send
questions, solicitations, inquires, critiques or comments to us, apply for a
job online, or register for specific online programs, surveys, auctions or
other transactions or activities.
·
Information that you provide by filling in forms on our AFB
Sites. This includes information provided at the time of registration such as
first name, last name, and phone number, and when content is added within the web application. We may also ask you for information when you input a support request, so that we can
help to resolve the issue.
·
Records and copies of your correspondence (including email
addresses), if you contact us.
·
Your search queries on the AFB
Sites.
Information We Collect Through Automatic Data
Collection Technologies
As you navigate
through and interact with our AFB Sites, we may use automatic data collection
technologies to collect certain information about your equipment, browsing
actions, and patterns, including:
·
Details of your visits to our AFB Sites, which may include IP
Address, traffic data, location data, logs, and other communication data, and
the resources that you access and use on the AFB Sites, including Log Files.
·
Information about your computer and internet connection,
including your IP address, IP Geolocation, operating system, and browser type.
·
We also may use these technologies to collect information about
your online activities over time and across third-party websites or other
online services (behavioral tracking). Please email: datagov@alliancefranchisebrands.com for
information on how you can opt out of behavioral tracking on AFB Sites and how
we respond to web browser signals and other mechanisms that enable consumers to
exercise choice about behavioral tracking.
The information
we collect automatically is statistical data and may include Personal
Information, and Organizational Data or we may maintain it or associate it with
Personal Information we collect in other ways or receive from third parties. It
helps us to improve our AFB Sites and to deliver a better and more personalized
service, including by enabling us to:
·
Estimate our audience size and usage patterns.
·
Store information about your preferences, allowing us to
customize our AFB Sites according to your individual interests.
·
Recognize you when you return to our AFB Sites.
The
technologies we use for this automatic data collection may include:
·
Cookies (or browser Cookies). We may collect Personal and
Non-Personal Information passively using technologies such as Cookies. We may
use Cookies to assign a unique identification to your device which accesses our
AFB Sites. Cookies are files that your browser places on your computer's hard
drive, which we may use to learn how you arrived at the AFB Sites. Cookies
are also used to save and retrieve
your e-mail address,
password and preferences so you do not have to
re-enter this information each time you visit the AFB Sites. In some cases we
may track or collect information about your use of the AFB Sites by the numeric
address assigned to the computer you are using (your IP address) or by the URLs
that you come from or leave to. These methods also allow us to resolve server
problems or administer the AFB Sites. You can set your browser to refuse all or
some Cookies, or to alert you when Cookies are being sent. To learn how you can
manage your Flash cookie settings, visit the Flash player settings page on
Adobe's website. If you disable or refuse Cookies, please note that some parts
of the AFB Sites may then be inaccessible or not function properly.
·
Web Beacons. Pages of our the AFB Sites and our e-mails
may contain small electronic files known as web beacons (also referred to as clear gifs, pixel
tags, and single-pixel gifs) that permit AFB, for example, to count users
who have visited
those pages or opened an email and for other related AFB Sites statistics (for
example, recording the popularity of certain AFB Sites content and verifying
system and server integrity).
We may also collect
and store statistics and other Non-Personal information about the online activities of our visitors on an aggregate basis.
For reasons
such as improving your experience at our AFB Sites or personalizing our AFB
Sites to you (for example, providing better product recommendations or special
offers that we think will interest you), we may supplement the information that
you provide with information from third parties.
Do Not Track
We do not track users across
the web and therefore do not respond
to web browser “do not track” signals.
We do not
authorize third parties to collect Personal Information from visitors of the
AFB Sites for third party use without the visitor’s consent.
Children
The AFB Sites
are not intended for children under 17 years of age. AFB will not knowingly
collect any Personal Information from children 17 years of age or younger. When you disclose
Personal Information on the
AFB Sites, you are representing to us that you are 18 years of age or older. If
a person 17 years of age or younger has provided Personal Information to us, a
parent or guardian should contact us at datagov@alliancefranchisebrands.com so that we can remove such Personal Information from our active databases.
Using Your Information
Subject to the
applicable laws of any relevant jurisdiction(s), we are the sole owners of all
information collected on the AFB Sites. However, we are not in the business of
sharing, selling, or renting any information gathered from the AFB Sites. We
will not sell, share or rent the information gathered from the AFB Sites, for monetary or other valuable
consideration, to others
in ways that are different
from what is disclosed in this
Privacy Policy.
We use information that we
collect about you or that you provide to us, including any Personal
Information:
·
To present the AFB Sites and the contents to you.
·
To provide you with information, products, or services that you
request from us.
·
To fulfill any other purpose for which you provide it.
·
To provide you with notices about your account, including
expiration and renewal notices.
·
To carry out our obligations and enforce our rights arising
from any contracts
entered into between you and us, including for billing
and collection.
·
To notify you about changes to the AFB Sites or any products or
services we offer or provide though it.
·
To allow you to participate in interactive features on the AFB Sites.
·
To store data and backup that
data.
·
To track client information and prospective client information
for purposes of marketing and accounting.
·
To collect information about your experience with the
application, and to notify us of any delays or interruptions in your experience.
·
To communicate with you to notify you of actions taken in the
system, or when your attention is needed to view or complete an item.
·
In any other way we may describe when you provide the information.
·
For any other purpose with your consent.
The Personal
Information that you provide will be available to us and our agents,
representatives, franchisees and licensees (each an “AFB Party” and
collectively, the “AFB Parties”), as well as AFB’s trusted third-party service providers and contractors (collectively, “Third-Party Providers”). By submitting
Personal Information, you grant to the AFB Parties and the Third-Party
Providers a license to use such Personal Information for the purposes described
in this section. The AFB Parties and Third-Party Providers may also use your Personal
Information, alone or in combination with the information submitted by other users, to improve the AFB Sites’ navigation
or infrastructure, in internal marketing analyses or reviews, and for other administrative purposes. Additionally,
unless you notify us to the contrary, any AFB Party may use your Personal
Information in the future to provide you with information on products,
services, special offers
and/or deals. If you do not wish to receive
these types of communications or allow
an AFB Party to use your Personal Information in such a manner, please contact
us in the manner identified in the "Opt-Out" section below.
Notwithstanding the foregoing, if you are located in Canada, no AFB Party will
use your Personal Information to send you information on products, services,
special offers and/or deals unless you request to receive such information.
We also might
use Non-Personal Information to improve your experience on the AFB Sites and to
enhance the AFB Sites. By using the AFB Sites,
you grant the AFB Parties
and any Third Party Provider a perpetual, irrevocable,
worldwide, royalty-free, sublicensable (through multiple tiers) license to use,
reproduce, cache, store, modify, publicly perform, publicly display, distribute
and transmit such Non- Personal Information for any purpose, and waive any
moral rights and publicity rights in such Non- Personal Information.
In all cases,
however, any AFB Party or Third-Party Provider that has access to Personal
Information or Non-Personal Information is required to use and protect such
information in a manner consistent with this Privacy Policy and to use such
information only to carry out the activities or services they are performing
for you or for us. Further, we shall limit the information provided to
Third-Party Providers to that which is reasonably necessary for them to perform
their functions.
Opt-Out
If you choose
to opt-out from allowing the AFB Parties to use your Personal Information in
the future to provide you with special offers/marketing communications, simply
contact us directly at datagov@alliancefranchisebrands.com. Additionally, “Opt-out” instructions are contained in each special offer/marketing communication sent to you. Upon receipt
and processing of an "opt-out" request,
we will, within a commercially
reasonable amount of time, remove your information from any listings used to
provide you with special offers/marketing communications from AFB Parties in
the future. Please note that we may occasionally contact
you for administrative purposes even if you unsubscribe from our email list.
Access to, Transfer, Deletion or Amending
Personal Information
In accordance with applicable law, you may (i) request
access to any Personal Information we hold about you; (ii) request that it be
updated, rectified, deleted or blocked; (iii) request that we delete part or
all of any Personal Information we hold about you; (iv) request that we restrict
our processing of your Personal Information; and (v) request
that we provide you or a third party with a copy of certain Personal
Information about you (that is referred to as the right of “data portability”).
You may request
access to, review, change, or request the deletion of your Personal Information
and preferences at any time by contacting us at datagov@alliancefranchisebrands.com. We will then take all
reasonable efforts, to the extent required by applicable law, to correct or
remove your Personal Information from our active database. We cannot delete
your Personal Information except by also deleting your user account. We may not
accommodate a request to change Personal Information if we believe the change
would violate any law or legal requirement or cause the Personal Information to
be incorrect.
Data Retention
We will retain
your Personal Information for as long as your account is active or as needed to
provide you services. If you close your account, we will retain your Personal
Information for a period where it is necessary to continue operating our
business effectively, to maintain a record of your transactions for reporting purposes
until this purpose
no longer exists,
and to retain as necessary to comply with our legal obligations, resolve disputes and
enforce our agreements.
Your California Privacy Rights
If you are a
California resident, you may have certain rights related to the Personal
Information we have collected from you, which may or may not be granted based
on the circumstances, but only in compliance with applicable law. In
addition to the rights provided to you in the above Section titled ‘Access to,
Transfer, Deletion or Amending Personal Information’, you may also have the
following under rights the California Civil Code Sections 1798.100 through
1798.115, and 1798.125:
·
The right to ask us to confirm if we are processing your Personal Information.
·
The right to ask us to disclose
the categories and specific pieces
of Personal Information we have collected,
the categories of sources form which the Personal Information is collected, and
the commercial purpose for collecting or selling the Personal Information, the
categories of third parties with whom we share Personal Information.
·
The right to ask us to help you move your Personal Information to
other companies. You have a right to ask that we provide your Personal
Information in an easily readable format to another company.
·
The right to ask us to stop using your Personal Information.
·
The right to equal service and price by prohibiting
discrimination against you because you exercised your rights under the
applicable law.
·
The private right of action in connection with certain
unauthorized access and exfiltration, theft, or disclosure of your nonencrypted
or nonredacted Personal Information.
To make such a request, please
send an email to or write us at: datagov@alliancefranchisebrands.com, or write
Alliance Franchise Brands
LLC, Attention: Compliance, 47585 Galleon Drive, Plymouth, Michigan 48170-2466.
Your Canadian Privacy Rights
Your Privacy
Rights in Canada may be governed by the Personal Information Protection and
Electronic Documents Act as amended by the Digital Privacy Act and
the Breach of Security Safeguards Regulations as well as the privacy
legislation of each Canadian province. In order to make any inquiry or request,
please comply with the last sentence of the immediately preceding paragraph of
this Privacy Policy.
Security
We take every
reasonable precaution to protect your Personal Information from loss, misuse,
and unauthorized access, disclosure, alteration, or destruction. Please note,
however, that no data security measures can be guaranteed to be completely effective and we cannot guaranty
the safety or security of your information. You understand that
your use of the AFB Sites and submission of information to us is at your own risk.
Limits on Our Abilities
Your privacy is
very important to us. However, due to the existing legal and technical
environment, we cannot ensure that your Personal Information will not be
disclosed to third parties in ways not described in this Privacy Policy.
For example, we may be forced to disclose Personal
Information to the government
or third parties under certain circumstances, or third parties may unlawfully
intercept or access transmissions or private communications. Additionally, we
can (and you authorize us to) disclose any Personal Information about you to
law enforcement or other government officials that we, in our sole discretion,
believe is required: (a) by law; (b) to protect and/or defend our property or
other legal rights; and/or (c) to protect the personal safety,
or property or other legal rights of others. While we will stipulate
that any third parties to whom we are entitled
to divulge your Personal Information will respect this Privacy
Policy, in any event, we cannot and do not guarantee that all such entities will, in fact, follow the terms of this Privacy Policy. Furthermore, if
you provide Personal Information to our franchisees, licensees, co- branding
partners or other independently owned and operated Centers, such Personal
Information will not be subject to the terms of this Privacy Policy. In
addition, in the event that all or substantially all of our membership interest and/or assets
are transferred or sold to another entity,
we might transfer
Personal
Information and Non-Personal Information to the acquiring entity, but shall
stipulate that any acquiring entity respect the terms and conditions of this
Privacy Policy.
Changes to Our Privacy Policy
We use
collected information in accordance with the privacy policy under which the
information was collected. However, we reserve the right to change, modify,
amend and/or update this Privacy Policy at any time with or without prior
notice in our sole and absolute discretion. We will post such changes,
modifications, amendments and/or
updates on this webpage, and, if the changes are significant, a notice
will be posted prominently on the AFB Sites, so that you are always
aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. However, your use of the AFB Sites
following any changes, modifications, amendments and/or updates to this Privacy
Policy constitutes your unconditional agreement to follow and be bound by this Privacy
Policy as so changed, modified, amended and/or updated. You are responsible for reviewing this
Privacy Policy each time you use or access the AFB Sites.
Contact Information
AFB has appointed a Data Governance Committee to supervise compliance with this Privacy Policy and
the law. Questions regarding this Privacy Policy should be directed to the Data
Governance Committee by phone at 1-800-726-9050, or email to datagov@alliancefranchisebrands.com, or write
Alliance Franchise Brands LLC, Attention: Data Governance Committee, 47585
Galleon Drive, Plymouth, Michigan 48170-2466. For each, write "Alliance
Franchise Brands Privacy Policy" in the subject line.